If I could give Supershuttle no stars, I would. Avoid this company completely. I confirmed with Supershuttle and received the confirmation letters. At the hotel, on the return trip, the driver showed up on time. We gave him the voucher and he refused to accept it. He said we would have to pay him cash to go to the airport. We would not pay him the nearly 100 US dollars he was demanding. After arguing for nearly an hour in the van outside the hotel, he finally took us to the airport after he admitted that he had to take us since we had booked it, and after picking up another passenger in another area, we got to LAX late. Needless to say, we missed our flight and had to wait until the next day for another flight back to the UK. which meant paying for a hotel at the airport and reimbursing with out insurance later. I have complained to Supershuttle only to be told that they did not have my booking reference, even though I sent them the email with the booking confirmation that came from Supershuttle themselves! They are very unorganized and I feel that the driver was using extortion to get extra money from foreign tourists who feel vulnerable in such situations. Extremely unprofessional and no help from Supershuttle customer service.
The van was smelly and dirty and the driver barely spoke english. He decided to drop me at arrivals at an airport I know nothing about because he said the line up for departures was too long. I had two big suitcases and a bag and had to find my way to departures and my airline. He drove really fast and I felt really uncomfortable on one of the curves that we were actually going to crash. Then at the end he actually stood there looking at me to give a tip. Would not use again.
A few problems confirming booking because for some reason it had not been passed to them. Bus arrived at about the time when we were told. No problems with the drive to the airport or the drop off at the airport. The terminal we had on the documentation from the airline was wrong but the driver knew it was wrong when we told him and got us to the correct terminal
Appreciated the text when we arrived to where to go. However when I got to the stand there was nobody there and we waited for almost an hour to get a van! This was not what I expected. I think an hour is a bit ridiculous to have to stand there and wait.