En general el tour bueno sin embargo se presentaron algunos inconvenientes:
1. Deben advertir que la comida que se compra al lado del bus no es la mas aseada, yo me enfermé.
2. El tren de devuelta era demasiado tarde. La recogida en el hotel fue a las 3:00 am y volvimos al día siguiente a las 2:00 am demasiado largo.
3. En Aguas Calientes no nos esperaba nadie, tuvimos que preguntar a otro guía para que este llamara a la agencia y preguntara cual guía nos correspondía.
4. El guía solo acompaña 2 horas de resto nos toco solos.
To start I didn't receive confirmation, and the night before I was starting to worry. After wasting 7 on a call to customer service I was told the debrief was at 6pm and I would get all the details. 9pm rolls around and the guy just arrived after I was already in the bed. They said 3:45am pickup. 3:15 the guy shows up and i barely had time to put on clothes before getting left. Long waits for an english guide after arrival, almost an hour. The tour was really good though. You dont need 12 hours at Maccu Piccu though, I had to pay extra for an earlier train ride to leave at 6 because leaving at 10pm after being there since 8am was just silly. Then I had to pay again to get the taxi back to my hotel, otherwise I wouldnt have arrives until 2am. I think they should offer earlier trains no one wanted to wait around until 10pm to leave when Maccu Piccu closes at 5pm.
To change my trip date they charged me $70 and said they would meet me in 0.5 hour to get the money -- waited for 2.5 hours. My return train was also at 9pm -- who wants to stay at Machu Picchu for 12 hours? I had to swap my ticket to earlier and found my own way back to Cusco in a random taxi.