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Most importantly, the communication was excellent. Changes and confirmation of pick up times at the hotels was outstanding. Guides were pleasant and helpful.
In all instances, the guides were prompt, and knowledgeable. The walks around Perito Moreno Glacier were wonderful. Although the trip started out cold and rainy, the optional day trip to Christina Estancia was amazing - the boat trip thru the icefields - never seen icebergs that blue and the views of the Upshala glacier and surrounding mountains and lakes after the 4x4 ride up were jaw-dropping gorgeous. My only minor complaints would be that you have to be prepared for long bus rides to all of the parks, and El Chalten is really for travelers desiring long challenging hiking.
This tour was definitely for an independent traveler we loved that some of it was left up to our schedule. Most of the rooms were great...beds and water pressure were great. WiFi connections were good. Would recommend it we had a great time.