Service is very good. I am sorry I forgot his name, but the driver I had on arrival was awesome. He had a sign with my name and was waiting for me in the arrival hall. He provided me with a useful map of Krakow and booklet. He also gave me a bottle of water. On the way to my hotel we had a nice conversation. What a service !!
The driver on the way back to the airport unfortunately was using his cellphone too much. Very annoying as he spoke Polish of course and I could not understand what he was talking about.