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Where to start....the tour company tried to switch our pickup time from 8pm to 7pm. When I called to confirm we were only available at 8pm they confirmed the driver would be able to pick us at that time. Our driver, Tim I believe that was his name didn't show until after 8:15, and opened with where do you want to go and why did you cancel the pick up for 7pm...We booked this tour because we had less than 24 hours in London and wanted a guided tour by someone who knew the area and could show us all the key locations. If I knew London then I wouldn't have needed a tour...When I reminded him that the tour was for 3 hours, he seemed to be stretching the time by driving by the same landmarks 4-5 times. When brought up other historical landmarks that we'd like to see, he had to map quest to the location. At one point he seemed lost and I had to help with directions by my phone. I would never suggest to tour to anyone. It was horrible and a complete waste of money
Our driver Ahmed W184 was amazing! We ended up taking almost two hours going through passport control which made us late for our tour. Ahmed worked with us to meet us in a different location so we wouldn't waste anymore time. He then tailored our tour to meet our needs, hitting all the spots we wanted to see in the time we had. We had such a good time and his company and knowledge of the city history made for a memorable excursion. We only had a long layover in London and wanted to maximize our time, Ahmed ensured our needs were met. I highly recommend taking this tour.
Poor review doesn't reflect the driver who was very nice. He was called into service when our driver didn't show up, for supposed car trouble. I had to call several times over and hour and 5 minutes and was told someone would be there soon. No one called to inform us there was a problem. Driver used Google maps to drive to sights however didn't know any of the history and we stopped the tour after 2 hours. Would recommend calling an Uber driver and working out a tour. This company lacked professionalism and attentiveness.
This tour was wonderful. Seeing things at night gives London a different feel and is a beautiful experience. Ahmed was what made it the BEST. We didn't give him a lot of direction, just a couple of things we were interested in and he took it from there. His knowledge is amazing and makes everything even things we were unaware of fascinating and interesting. And he knew how to get the best photo opportunities!
After confirming 24 - 48 hours in advance per their request and verifying the 8pm pick up. they never showed up and when the hotel called about the no show, they said they did not have a driver available for my tour. By this time it was too late to schedule something else. Thought it would be a great way to end our stay in London we were so wrong. Ruined our last night in London.
We booked this tour largely based on other peoples reviews as it sounded an ideal way to see London. Having been on the trip it now seems obvious that everything depends on the driver. We were unlucky! We were due to be picked up at our hotel at 8pm and were duly waiting on the pavement. Twenty minutes later after checking both entrances and looking around inside we found our driver hanging around in a corner not making any attempt to find us. OK, a bad start but not the end of the world. Our driver was a woman from the Czech Republic we discovered later who had been in England for eight years. Considering this her grasp of the English language was poor! We had a brief and confused conversation about what we wanted to do and said that we'd like to drive over Chelsea Bridge and visit the South Bank for a stop but apart from that we would leave it to her. We saw the bridge but didn't go over it not a major problem, we saw a lot of the sights with a few monosyllabic descriptions e.g. That's err Buckingham Palace. We went over Westminster bridge but instead of heading for the vibrant nightlife we were looking for just drove along an dead road and back over the river. The best I can say is that the driver we never found out her name could certainly drive in London. We didn't get a stop, we didn't get any sort of commentary, and we didn't get to see Soho. Altogether a very disappointing evening and as I said at the start It all depends on the driver!
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