What a fiasco!! The Super Shuttle employee, Cedric, at the airport did his job as expected. However, that was the highlight of the trip. When our driver in Van 958 arrived and found out that not only were we going to Scottsdale but that we had also prepaid for the ride, he took a curmudgeonly attitude and implied that Supershuttle didn't go to Scottsdale and even if they did he said the chief dispatcher told him that he had a van full traveling as a group to a Phoenix location and we'd have to find another ride to Scottsdale and then drove off.. I raised this issue with Cedric who assured me Supershuttle went to Scottsdale and he wondered why he wasn't alerted about the new assignment for the driver of van 958 and that he would get us a ride ASAP. Ironically that new ride was the same driver Although I was unwilling to tip the driver for his initial antics, my wife thought otherwise and when she tipped him he brusquely said, That's 38, ma'am. When I responded by saying this was a prepaid trip, he curmudgeonly called the head office which confirmed my position and then drove off in a huff.
Booking was straightforward on-line, shuttle service was excellent and everyone was helpful and friendly, and price was by far lowest at Phoenix airport.I would recommend your services to ANYONE! Thank you Viator!!