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O carro estava limpo e o motorista estava esperando por nós no aeroporto.
Everything went just as it should have!! Driver was at airport as expected/described on voucher. He did a fabulous job of bringing us around to sites we wanted to see around Rome before heading to port. We got an extra day of sightseeing vs. just going straight from airport to ship with cruise line transfer. I would HIGHLY recommend using this service to anyone who wants to see as much as possible in a short period of time.
Driver was also fantastic about dropping us, describing which way to go to see what we wanted to see car unable to access, where to meet up again and continue on. Well worth the money!
I was due to arrive at FCO on 10/25/2017 at 1030am, but with a four hour delay in JFK due to weather, I knew I would not arrive on time in Italy. I called my husband from NY, and he emailed the transfer company in Italy to advise them of the delay. When I finally did arrive in Rome almost four hours later than my original arrival time, the driver was right where he said he would be outside customs in the arrival hall. It was quite a hike to the car in the parking garage for a 77 year old and once the luggage was put in the car, we were off Civitavecchia. The car was fine, but the driver did not know where he was going, so he kept checking his phone for directions. Once we got into Civitavecchia, he could not find the hotel. He removed the luggage from the car and my companion and I stood there with all our luggage hoping someone would direct us to the hotel. It was all of 100 or less steps from where we were standing. I never should have tipped him. I would like to suggest that the drivers know where they are going before being sent to transfer anyone.
Our flight to Rome was 3 hours late arriving but our driver was waiting for us in the Arrivals hall and got us to the Cruise Port with time to spare. Our driver was courteous and took us right to the check-in area inside the cruise port - which is quite a way from the entrance to the cruise port. Definitely, the best way to get from the airport to the cruise port.
Painless experience, reliable driver with Mercedes-Benz. Well worth the money.
We were trying to get from the Rome airport to the Cruise terminal. Our driver was there waiting when we arrived in Rome, took us to our hotel, was very courteous and did everything to get us directly to our location.
It was great to have our driver waiting for us when we reached the exit from baggage claims. The ride to the port was pleasant and comfortable.
Very professional, courteous. Will use again and again. Sorry I did not book all my tours with Viator. Very happy with them. Will refer my family and friends.
Driver was waiting for us and loaded our bags for the 45 minute trip to our Civitavecchia hotel. Since we were
so tired he provided only necessary conversation. Totally recommend this company.
Everything went exactly as planned. Our driver was excellent.