The transportation to Machu Picchu was great. Everything was on time and efficient. Our private tour guide (Erick) was wonderful. He shared so much knowledge and showed us all the great spots for photos while in Machu Picchu. The transportation back (specifically the train ride) was TERRIBLE. we paid premium money for the Vistadome and it broke down. We were stuck for quite sometime on the tracks and there was absolutely NO communication on what was going on. VERY disappointing. We got home over 2 hours late with no compensation. I will be reaching out to address that in more detail. Besides that detail it was incredible though!
I would highly recommend this tour. We were well taken care of from start to finish. Our driver picked us up at the hotel and delivered us to the train. We were met by another person when we got off the train and escorted to the bus. Our guide Carlos led us through Machu Picchu and tailored the tour to what we wanted to see and our abilities. Carlos was a great guide and we learned so much about Machu Picchu and the Inca culture from him. We had some time to shop before we boarded our train for the trip back. While this was a long day, we really enjoyed the personal attention that the private tour afforded us.
We loved the Vistadome Train. The tour was amazing. The tour guide, Jose was wonderful. He taught us so much. I would take this tour again in a heartbeat! The only thing I would say is that you need to check your tickets closely as soon as you get them. For the train ride back two hours long the tour company had separated my 13 year old son and I into two separate train cars. He was very upset. We had to beg the Peru Rail staff to fix it for us. Thankfully, they found two seats in the same car and we were able to sit together. Overall everything was wonderful!
I had a wonderful time on my Machu Picchu private tour. I was picked up from my hotel on time, early in the morning. I met my tour guide, Fredi, at the site. The whole thing was just perfect. No delays, good communication, information, and very good tour of the site. The train ride was also quite something. I will recommend this trip to anyone who wants to visit the ruins on a more personal level.
The place is already great to visit! The structure to receive lots of tourists everyday is really good and the team pick up drivers and guide were really helpful and kind. The train from Ollantaytambo to Machu Picchu is very comfortable and there was a very nice dance presentation during the trip back to Cusco.
These guys really take care of you. Every step along the way. From picking us up at the hotel, to driving us to the train station, to putting us on the train, to picking us up at Aguas Caliente, giving us a very substantial box lunch with additional snacks and drinks and then putting us on a bus for Machu Picchu with our guide, Carlos waiting for us there. Carlos was very knowledgeable about Machu Picchu and did the tour at our speed. he explained the history, the significance of all of the buildings and the Inca religion. He then accompanied us back to Aguas Caliente, where they fed us dinner, and because there was some time before the train, actually got a hotel room for us to rest! That was not included in the itinerary, but they did not charge us for that. The dinner was very good, and our family felt that we were very well taken care of from the time they picked us up at the hotel until the time they dropped us off. Wonderful time, and we expect to come back with more of our family, and we will use these guys again!