Tour was excellent only thing I would change and not that big a deal is that tour itself takes half day but then are left 4 or 5 hrs to wonder around and see things or shop. I can understand 2 hrs or so but 4 or 5 was just too much. Again, not that big a deal but be prepared to wonder some time waiting on train.
En general el tour bueno sin embargo se presentaron algunos inconvenientes:
1. Deben advertir que la comida que se compra al lado del bus no es la mas aseada, yo me enfermé.
2. El tren de devuelta era demasiado tarde. La recogida en el hotel fue a las 3:00 am y volvimos al día siguiente a las 2:00 am demasiado largo.
3. En Aguas Calientes no nos esperaba nadie, tuvimos que preguntar a otro guía para que este llamara a la agencia y preguntara cual guía nos correspondía.
4. El guía solo acompaña 2 horas de resto nos toco solos.
To start I didn't receive confirmation, and the night before I was starting to worry. After wasting 7 on a call to customer service I was told the debrief was at 6pm and I would get all the details. 9pm rolls around and the guy just arrived after I was already in the bed. They said 3:45am pickup. 3:15 the guy shows up and i barely had time to put on clothes before getting left. Long waits for an english guide after arrival, almost an hour. The tour was really good though. You dont need 12 hours at Maccu Piccu though, I had to pay extra for an earlier train ride to leave at 6 because leaving at 10pm after being there since 8am was just silly. Then I had to pay again to get the taxi back to my hotel, otherwise I wouldnt have arrives until 2am. I think they should offer earlier trains no one wanted to wait around until 10pm to leave when Maccu Piccu closes at 5pm.
The timing of this tour is terrible! Machu Picchu is advertised to be 4 hours away from Cusco. Accounting for the round trip and a 2 hour guided tour of Machu Picchu, that should be a 10 hour day. The schedule of this tour makes it a 22 hour day! The problem is that they reserve you on the train leaving at 9:50 pm. Machu Picchu closes at 5 pm! If you can walk around Machu Picchu for 4 hours after the tour ends and then hang around Aguas Calientes for another 4 hours, this tour is for you! Don't forget that the train ride back to Ollantaytambo is 2 hours long and then there's another 1.5 hour bus ride to Cusco. We paid extra to get an earlier train back to Ollantaytambo and then paid for a taxi to Cusco.
You're much better off booking the whole trip on your own and hiring a guide at the entrance to Machu Picchu than taking this tour take a train from Poroy which saves you the 1.5 hour bus ride to Ollantaytambo.