Our driver was actually early to pick us up because it was Inauguration Day in Valparaiso and he knew the drive might take more time. He spoke English very well and gave a semi tour on the way to the port. The port area was confusing and he helped us figure it out. I wish I could remember his name but he was very professional and friendly and we really appreciated his charming personality.
Our excellent, reliable driver was waiting for us with a sign as my husband and I exited Latam LAN Airlines baggage claim at the Santiago airport after our four-day trip to San Pedro de Atacama. The driver was charming and friendly and drove us to our Valparaiso hotel with a quick highway rest stop along the way. It was a great relief and convenience after our 2-hour flight from Calama to Santiago to have arranged our ground transportation in advance.
Our driver was where we expected him to be upon our arrival in Santiago. He also took us over a different road to see more of the Casablanca area and was kind enough to take pictures of us together. Having the van ride reserved took all the stress out of getting to our hotel in Concon.
Our driver/guide was waiting for us on arrival to the airport, greeted us very well, helped with our lugage, took time to know our interests to plan some stops along the way visited winery, had a typical Chilean lunch, stopped for great photo ops... and helped us into our hotel with the luggage.
The driver who met us at the airport were not waiting in the arrivals hall. As a result, we were almost duped by someone in the airport who pretended to call the number given to us, the person who answered told us what we had paid for was not available but offered us an alternative at the same price and told us we could contact Viator for a refund later. Luckily my husband went outside and found the driver holding a sign with our name. In future, airport transfers should be met in the arrivals hall.