Hi, we booked this tour before we arrived in Cambodia. We called the viator hotline cause we had a few questions. The hotline was great, they put me on hold while getting information directly from the tour company.
Because we selected the private tour, we were able to modify our tour to fit our schedule. The usual pick up time was like 8 am. But we changed the pick up to 5:30am to make it for the sunrise viewing. After that, we returned to our hotel for breakfast and a rest til 9am. Then we went on to Angkor Thom, Bayon, lunch time and then back to Angkor Wat. There was more to the tour, but we decided to end the tour there. We were tired.
Our tour guide Tip and driver Pip were very good. Tip was very informative with historical data and life as a Cambodian. He spoke well in English. We appreciated his tour and would recommend him anytime. i think it is essential to have a guide. At Angkor Thom, a woman became lost from her group and was very upset and desperate. As this place is vast, you could easily get lost.
I especially like that the tour guide and driver were accommodating to our schedule. So if you are tired and can't manage the whole day all at one go, they were flexible and kind.